Privacy Policy

This Privacy Policy explains how My Table AI ("My Table AI," "we," "us," or "our") collects, uses, and shares information in connection with our restaurant front-of-house and guest-communication services (the "Service"). My Table AI is currently in pre-launch and pilot preparation, and this policy will be reviewed as the Service develops.

Information We Collect

Depending on how the Service is used, My Table AI may process:

• Restaurant information (business name, location, and operational details)
• Restaurant employee or contact information (name, email, phone number, role)
• Guest name
• Guest mobile phone number
• Party information (party size, seating preference)
• Waitlist information (join time, wait duration, status)
• Seating preferences (e.g., indoor, patio, bar)
• Restaurant visit information relevant to the current visit
• Operational information necessary to provide the Service (table status, section, shift data)
• Technical and device information where applicable (such as browser type or IP address, for the operation and security of our website and Service)

How We Use Information

We use the information above to operate, maintain, and improve the Service, including to:

• Manage waitlists, tables, seating, and restaurant sections
• Estimate and update wait times
• Communicate with guests about their current restaurant visit
• Support restaurant shift and floor operations
• Maintain the security and reliability of the Service
• Respond to inquiries submitted through our website

SMS and Mobile Information

Where a restaurant using My Table AI collects a guest's mobile phone number, that number may be used to send transactional communications directly related to the guest's current restaurant visit, such as:

• Waitlist confirmation
• Estimated wait-time updates
• Table-ready notifications
• Arrival confirmation
• Seating-related communication
• Other service messages directly related to the guest's current visit

These messages are transactional and service-related, not promotional marketing. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent information collected in connection with the Service is not shared with third parties or affiliates for their own marketing or promotional purposes.

How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• With the restaurant a guest is visiting, so that restaurant can provide waitlist and seating service
• With service providers who process information on our behalf, as described below
• Where required by law, regulation, or valid legal process
• In connection with a business transaction such as a merger or acquisition, subject to this policy or a successor policy

Service Providers

We may rely on service providers to help operate the Service, including communications infrastructure providers, hosting providers, security providers, and other vendors necessary to run My Table AI. These providers are permitted to process information only as necessary to provide services to My Table AI, and not for their own unrelated marketing purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Waitlist and visit-specific information is generally retained only as long as needed for the operational and record-keeping purposes described in this policy.

User Rights / Choices

Depending on your location, you may have rights to access, correct, or delete certain information we hold about you. Guests may opt out of SMS communications at any time by replying STOP to any message. You may contact us using the information below to make a request regarding your information.

Children's Privacy

The Service is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Contact Information

Until a dedicated support email is published, questions or privacy requests may be submitted through the contact form on the My Table AI website. Please include “Privacy Request” in your message.

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